All Incidents Tab in Unified Solutions CAD

The All Incidents tab in the Unified Solutions CAD system is your main workspace for viewing, creating, and managing every dispatch incident. Whether you’re tracking live activity or reviewing historical records, this tab gives you a clear and filterable overview of all incidents logged in the system.

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Accessing the All Incidents Tab

From the CAD dashboard, click on the All Incidents tab at the top of the screen.
You’ll be presented with a searchable table of all recorded incidents, including key information such as:

1. Incident Number
2. Status
3. Pickup Time
4. Level of Care
5. Scene Location

This layout helps dispatchers and admins find and act on incidents quickly and efficiently.

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Filtering Incidents by Date

Located at the top-right of the screen, you’ll find four filter buttons to help narrow down your view:

• All – Displays every incident in the system
• Future – Shows incidents scheduled for upcoming dates
• Today – Focuses on incidents logged for the current day
• Past – Lets you review historical incidents

These filters allow you to focus on the time period that matters most in your workflow.

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Adding a New Incident

To log a new incident:

1. Click the Add New Incident button in blue.
2. You’ll be redirected to the ePCR (electronic Patient Care Report) page.
3. Fill out the required information for the new case. Once saved, the incident will appear in the All Incidents tab and be ready for dispatch assignment.

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Managing Existing Incidents

For each incident listed in the table, a dropdown arrow appears next to the incident number.
Clicking it reveals four options:

• Edit – Make updates or corrections to the incident
• Delete – Remove the incident from the system
• Quick View – View a summary snapshot of the incident
• Full PCR View – Open the complete patient care report with all associated details

These tools make it easy to review and take action on incidents directly from the list.

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Additional Tools for Efficiency

At the top-right of the incidents table, you’ll find three additional utility buttons:

• Refresh – Reloads the incident list to ensure you’re viewing the most up-to-date information.
• Export All Data – Downloads all incident records into an Excel .xlsx file, ideal for reporting, audits, or internal record-keeping.
• Column Chooser – Allows you to customize the table layout by selecting which columns to show or hide, depending on your team’s preferences or focus areas.

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Summary

The All Incidents Tab serves as the backbone of your dispatch system, providing easy access to incident data, management tools, and filters that help you stay organized and responsive.

Need support while using the All Incidents tab? Our support team is always here to help.