This guide will walk you through the various features and functionalities of our platform, ensuring you can maximize its potential for your organization.

Upon logging in, users are greeted with the dashboard page. This central hub provides quick access to all essential features and information relevant to your daily operations.

User access is role-based, ensuring that each team member sees only the information and features relevant to their position:

• Standard users will see the “Home” and “Support Tickets” options in the left sidebar.
• Administrators have additional access to “General Admin” and “EMS Admin” features.

1. Scheduled Transports

This section displays all transports scheduled for the current day. Users can easily import transport information into a new ePCR, streamlining the data entry process.

2. My PCRs

The My PCRs section shows all open PCRs for the logged-in user. Once a PCR is submitted, it moves to a “locked PCR” section until it’s approved in the QA (Quality Assurance) process. After approval, the PCR is archived and no longer visible in this section.

3. My Check Sheets

Users can access and complete assigned check sheets from this area. Check sheets can be created for various purposes, including:

• Equipment bags
• Cabinets
• Supply closets
• Any other items requiring regular checks or inventories

4. Truck Checks and Service Requests

Truck Checks

This feature allows users to perform and log regular checks on vehicles. Items typically included in truck checks are:

• Map books
• Flashlights
• Fuel levels
• Other essential equipment that should always be present in the vehicle

Service Requests

Users can submit service requests for vehicles through this feature. Examples of issues that might prompt a service request include:

• Engine running rough
• Wobbly brakes
• Any other mechanical or maintenance concerns

Service requests are visible on the admin side for prompt attention and resolution.

5. Micro Apps

The dashboard includes a series of smaller applications called “Micro Apps.” These are designed to be intuitive and require minimal training. While not covered extensively in this guide, users will find them easy to navigate and use for various quick tasks.

6. Help and Support

Unified Solutions provides multiple avenues for assistance:

1. Context-Sensitive Help: Clicking “Help for this page” opens a list of frequently asked questions and relevant topics specific to the current section of the software.
2. Support Tickets: All users, regardless of their role, can submit support tickets for any issues they encounter. This feature is accessible from the dashboard and other areas of the software.
3. Help Chat: Available through the user menu for real-time assistance.

7. User Settings and Profile Management

Users can manage their profile and settings by clicking on their username in the top-right corner of the dashboard. This menu provides access to:

1. Password Changes: Users can update their passwords for security purposes.
2. Profile Picture: Personalize your account with a profile picture.
3. My Settings:
   • Update personal information
   • Add or modify emergency contact details
   • Save your signature for use in ePCRs

Note: Saving your signature in the user settings allows for quick insertion into ePCRs with a single click, improving efficiency in document completion.

8. Conclusion

Unified Solutions ePCR software is designed to streamline your organization’s patient care reporting and related processes. By familiarizing yourself with the dashboard and its components, you’ll be able to navigate the system efficiently and take full advantage of its features.

Remember that our support team is always available to assist you with any questions or issues you may encounter. We’re committed to ensuring that Unified Solutions meets your organization’s needs and contributes to the delivery of high-quality patient care.

For more detailed information on specific features or for advanced administrative functions, please refer to our supplementary guides or contact our support team.